Remote Computer Support
Friendly, professional computer support for homes and small businesses.
For suitable software problems, I can often help securely over the Internet while you remain at your own computer.
How I Can Help
1. Contact Me
Tell me what is happening and I’ll confirm whether remote support is suitable.
2. Start the Session
Only start the support software when I ask you to.
3. I Diagnose It
You can see the session while I work through the problem.
4. Session Ends
Remote access ends with the support session.
Ideal For
Email, browser, printer, settings and many Windows problems.
Not Hardware Faults
Dead computers and physical damage still need hands-on repair.
Safe, Personal Support
You remain at your computer while the support session is taking place. Remote access is for the session rather than permanent unattended access.
Remote computer help.
As if I was sitting beside you.
Many computer problems can be sorted without bringing the machine anywhere. With your permission, I can connect securely to your computer and see the problem on screen while we speak on the phone.
You stay in control throughout the session and can see exactly what I am doing. When the job is finished, the remote session is disconnected.
Give me a call first. I’ll tell you whether remote support makes sense for the problem before we start.
Not sure exactly what the problem is?
Describe what is happening in ordinary language. You do not need to diagnose it yourself.